Shipping policy

ORDER PROCESSING TIMES

Most orders take 2-3 business days to process before they ship, with a majority of orders taking less time than that (1-2 business days).

Even if you selected an expedited shipping service at checkout, the expected delivery window shown at checkout is not valid until AFTER our order processing time.

This does NOT include orders that contain pre-order items. If your order contains pre-order item(s), your order will not ship until every item in your order is ready for shipment, unless otherwise specified on the product page. 

During busy seasons (e.g. the holidays or during the shipment of popular drops), processing times may take a couple days longer than usual. We sincerely apologize for this inconvenience in advance.  

DOMESTIC ORDERS

Most domestic orders normally arrive within 3-7 business days after the order has been shipped from our warehouse. Shipping delays may occur and Nohkuro is not responsible for any delay which may occur once your order has left our warehouse.  

If your package is returned to us, we will return the item(s) into our stock and refund you the amount of the order, less the shipping and a 10% restocking fee.

If an item is deemed undeliverable, APC/USPS/Firstmile has the right to dispose/destroy your package, even without Nohkuro's permission. Nohkuro cannot be held responsible for APC, USPS, or Firstmile's actions when this occurs. We cannot refund you if this happens to your package.  

NOHKURO will not be held responsible for items lost, stolen, or damaged during transit. If you still want to reach out in regards to any issues relating to items being lost, stolen, or damaged in transit, you must inquire within 4 weeks of your package receiving its first physical scan/update. 

INTERNATIONAL ORDERS

We accept orders from most countries.

Most international orders normally arrive within 2-4 weeks after the order has been shipped from our warehouse. Shipping delays may occur and Nohkuro is not responsible for any delay which may occur once your order has left our warehouse. 

Please note that all transit time estimates are in fact estimates and not guaranteed transit times. All international customers are subject to the customs laws, duties and taxes of the destination country. If your package is returned to us, we will return the item(s) into our stock and refund you the amount of the order, less the shipping and a 10% restocking fee. If an item is deemed undeliverable, APC has the right to dispose/destroy your package, even without Nohkuro's permission. Nohkuro cannot be held responsible for APC actions when this occurs. We cannot refund you if this happens to your package.  

NOHKURO will not be held responsible for items lost, stolen, or damaged during transit. If you still want to reach out in regards to any issues relating to items being lost, stolen, or damaged in transit, you must inquire within 4 weeks of your package receiving its first physical scan/update. 

CUSTOMS/INTERNATIONAL TAXES

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Nohkuro cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Nohkuro, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Nohkuro@yahoo.com. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.